Privacy Policy

Your privacy


Our website


At Happyjacks we put our customers, families and children first, and safeguarding the privacy of personal information is a fundamental part of this commitment. We follow strict procedures regarding the use of any personal details that we collect, store and use, as well as who within the company has access to them.


We only collect information that is legitimate and necessary to carry out our business. We do not buy in mailing lists and we do not, and would not, ever sell personal information that we hold on to a third party.


We recognise your right to be aware of the information we hold about you and how long we hold it for, and we are committed to making it as easy as possible for you to control this. This privacy notice explains how we handle personal data with regard to the General Data Protection Regulation (GDPR).


Information that we collect, why and how we use it

Any information we hold on customers (or potential customers) is the result of your approaching us or a request for us to contact you, and is limited to what we need in order for us to provide a service to you and to operate our business.


When you first contact us or send an enquiry in person, by email, social media or via our website, we may collect personal details such as your name, email, postal address and payment details. We need this information to process your request for class enrolment, hiring or an event. We will only use your personal information to contact you to book and confirm classes, hiring or an event. We only share or disclose information to a third party that is GDPR compliant and may send you a newsletter or event information.


In booking a hire or enrolling in a class with us you consent to our holding this information. Generally we retain it until you are no longer a customer, however, if you do not wish us to do this please let us know and we will delete such details from our system.


Personal information on our computer is password protected and only a limited number of staff are able to access it. All paperwork relating to the process of booking your lessons is kept securely.


We do not buy in mailing lists from external parties or use information from other mailing lists that are not our own.


We will never sell any of your personal details on to any third party.


Our website does not include options for customers to log in, leave comments or to upload media. We do like to take photographs of attendees and hire set ups for use on our website, social media and printed materials, if we take photos we always ask if you consent to this.


Cookies and other electronic data

Our website uses cookies – small files that are stored on your computer which remember when you’ve visited us before and help to improve your browsing experience. The first time you visit our site you are asked to confirm that you consent to this. Thereafter we assume your continuing consent. If you are not happy about this then you should either not use this site, or you should delete Happyjacks Soft Play cookies having visited the site, or browse the site using your browser’s anonymous user setting.


To find out more about cookies and how to control or delete them, we suggest you visit for more guidance.


Web analytics
We use a web analytics tool to analyse data which helps us operate and improve our business. This may include site usage, how users arrive at our site and the pages they visit, their IP address, geographical location, browser type and version. For more information see


Links to other sites

Our website may contain links to other websites of interest or social media buttons such as LinkedIn, Twitter and Facebook over which we have no control. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside


These sites may well be collecting information about your activity on the internet, including on our site. If you are concerned about this you should check the respective policies of each to see exactly how they use your information and to find out how to opt out or delete it.


Should you no longer wish us to hold your data

If you wish to be deleted entirely from all the records we hold for you, please email or call 07738381384 to request this. We will delete straight away all the information about you that we hold on our database.


If you wish to see any personal data that we hold about you, please ask us using the contact details above and we will be happy to provide it.


This privacy policy is effective from 25 May 2018.  We reserve the right to modify it and suggest you check this page from time to time to see if there have been any changes.  


No part of this website or any of its contents may be reproduced, copied, modified or adapted without prior written consent of the author, unless otherwise indicated for stand-alone materials. Commercial use and distribution of the contents of the website are not allowed without express and prior written consent of the author.


Newsletter Sign Up