FAQ’s

Q – Do you deliver and set up the soft play equipment?
A
– Event/ Venue Soft Play Hire- Yes, we do. We will deliver and set up the equipment wherever you require, whether that be in a village hall, school or hotel. Home Soft Play Hire- We will deliver to your home and where appropriate Happyjacks staff will be happy to carry the equipment to your chosen location.

Q – Is your soft play equipment available all year round?
A – Yes, you can hire at any time of year. Special holidays e.g Easter, Christmas time, Bank Holidays by prior arrangement and hire rates may differ from usual.

Q – Do you supply bouncy castles?
A – No not at the moment.

Q – When do you deliver?
A – We can deliver from 9.00am until 4.00pm but will be flexible where possible and with prior agreement.

Q – Are you insured?
A – Yes. We have public liability insurance up to £5 million. However, we do point out that it is the hirer’s responsibility to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. You should always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. You will be required to sign our Terms and Conditions Form before hiring the equipment.Whilst the equipment is with you, the Hirer, we  do not take any responsibility for loss/damage/soiling or or any accidents that may occur. And we recommend that you take out your own insurance for the day.

QHow long does it take you to set up?
A – Depending on access to the location, it takes approximately 30-45 minutes to set up the soft play equipment.

QWhat preparations do I need to make before you arrive?
A – Clear access to where the soft play equipment is to be set up, is required. The ground/floor space needs to be at least 5 metres x 5 metres (although our interlocking mats can fit most unusually shaped spaces) and should be a flat and even surface, clear of any sharp objects. We will be able to set up more quickly and enable you to get on and enjoy the play area if you make sure the area is fully clear before our arrival. For home hire, if outside, we recommend tarpaulin to be placed under the equipment.

QHow do I book?
A – You can book by heading over to our Event/ Venue Soft Play Hire page or our Home Soft Play Hire page and filling out the relevant Booking Form. We will check availability and then confirm via email. We will also send you an invoice for your hire which will ask you for an initial deposit of 50% of the total cost your booking with the balance due by 2 days before your hire date.

QHow do I pay?
A – A 50% deposit will be required to secure the booking which will be sent electronically after your hire booking has been confirmed via email. The balance is then due by 2 days before your hire date. Payment will be via Paypal, you do not need to have an account with Paypal, you can pay as a guest by credit/debit card.

QWhat happens if I need to cancel my event?
A – Please see our Cancellation Policy section.

QAre there any other payments due to hire the soft play equipment?
A – Yes, A RETURNABLE £50 damage/loss/soiled deposit in cash will be required on the day of hire. Please see our Hire Terms and Conditions.

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