FAQ’s

Q – Do you deliver and set up the soft play equipment?
A
– Yes, we do. We will deliver and set up the equipment wherever you require, whether that be in a village hall, school or hotel.

Q – Is your soft play equipment available all year round?
A – Yes, you can hire at any time of year. Special holidays e.g Easter, Christmas time, Bank Holidays by prior arrangement and hire rates may differ from usual.

Q – Do you supply bouncy castles?
A – No not at the moment.

Q – When do you deliver?
A – We can deliver from 9.00am until 4.00pm but will be flexible where possible and with prior agreement.

Q – Are you insured?
A – Yes. We have public liability insurance up to £5 million. However, we do point out that it is the hirer’s responsibility to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. You should always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. You will be required to sign our Terms and Conditions Form before hiring the equipment.Whilst the equipment is with you, the Hirer, we  do not take any responsibility for loss/damage/soiling or or any accidents that may occur.

QHow long does it take you to set up?
A – Depending on access to the location, it takes approximately 30-45 minutes to set up the soft play equipment.

QWhat preparations do I need to make before you arrive?
A – Clear access to where the soft play equipment is to be set up, is required. The ground/floor space needs to be at least 5 metres x 5 metres (although our interlocking mats can fit most unusually shaped spaces) and should be a flat and even surface, clear of any sharp objects. We will be able to set up more quickly and enable you to get on and enjoy the play area if you make sure the area is fully clear before our arrival.

QHow do I book?
A – You can book by calling us on 07738 381384. Alternatively you can email happyjackseastbourne@gmail.com. We will check availability and then send you a Booking Form or you can download one from the links on the right. Once we receive the Booking Form back with a deposit of 50% of the total cost your booking will be confirmed in writing.

QHow do I pay?
A – A 50% deposit will be required to secure the booking along with a completed Booking Form. The balance is then payable on delivery  along with a returnable damage/loss deposit of £50 which will be returned to you at the time of collection once Happyjacks has checked the equipment. You can pay by cash, bnk transfer or cheque (payable to J. Tompkins) but all funds must be cleared by the day of hire.

QWhat happens if I need to cancel my event?
A – Please see our Cancellation Policy section.