Cancellation policy

Happyjacks Soft Play reserves the right to charge a cancellation fee. In the event of cancellation with less than 2 weeks notice, the deposit will be forfeited. However please note that the deposit can be used to re-book a party on another day (subject to availability).

We are unable to guarantee the weather and therefore recommend that the equipment be used indoors, we will not refund any monies if the weather turns bad on the day of Hire and no alternative venue has been arranged.

If the weather is unsuitable on the actual day of Hire and an outdoor venue has been booked then we will contact the Hirer in the morning to give the chance to change to a more suitable indoor venue.